These Terms of Service (the "Terms") are a binding agreement between Alliance Data Solutions LLC, a Florida limited liability company doing business as TigerLeads.ai ("TigerLeads," "we," "us," or "our") and you ("you," "your," or "Customer"). These Terms govern your access to and use of our websites, applications, dashboards, integrations, and related services (collectively, the "Service").
By creating an account, clicking "I agree," purchasing a subscription, or using the Service, you agree to these Terms. If you do not agree, do not use the Service. If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" includes that entity.
You must be at least 18 years old and able to form a binding contract to use the Service. You may not use the Service if your access has been suspended or terminated by TigerLeads.
In addition, eligibility depends on how you use the Service:
Only state-licensed and/or locally licensed contractors may post or list their own jobs/projects through the Service, and only while the contractor's license is active and in good standing with the applicable government agency, board, or authority that regulates and maintains contractor compliance in the relevant jurisdiction. You represent and warrant that any licensing information you provide is accurate and current, and you agree to promptly update it if it changes.
subcontractors, tradespeople, and other service providers may be eligible to unlock and access jobs/leads in a given jurisdiction if they hold the required authorization for that municipality (for example, an applicable occupational license, business tax receipt, registration, or other local qualification), and if that authorization is valid/active at the time of access.
TigerLeads may (but is not required to) request documentation or perform checks to verify licensing/registration status. You remain solely responsible for ensuring you are properly authorized to perform and solicit work in each jurisdiction where you use the Service. If your status becomes inactive, expires, is suspended, or is otherwise not in good standing, you must stop posting/unlocking within affected jurisdictions. TigerLeads may restrict access, remove postings, or suspend/terminate accounts for suspected misrepresentation or noncompliance.
TigerLeads provides a software platform that helps Customers identify and receive construction- related opportunities, including potential leads and project insights that may be derived from public records (such as permit filings, inspections, and related governmental data), third-party sources, and Customer-provided inputs.
TigerLeads is not a contractor, subcontractor, supplier, broker, agent, or referral service, and TigerLeads is not a party to any agreement between Customers and their prospects. You are solely responsible for evaluating leads, verifying information, and deciding whether and how to pursue any opportunity.
You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You agree to provide accurate information and keep it updated. You must promptly notify us of any unauthorized use or security breach involving your account.
Certain features require a paid subscription ("Subscription"). Your plan features, pricing, billing frequency, limits, and any usage-based charges may be described in the Service, a checkout flow, invoice, or order form (collectively, "Order Terms"). If Order Terms conflict with these Terms, the Order Terms control for that conflict.
You authorize TigerLeads (and our payment processors) to charge your payment method for recurring subscription fees and any applicable usage-based charges you incur. Fees are exclusive of taxes unless stated otherwise. You are responsible for all applicable taxes, duties, and similar government assessments (excluding taxes on our net income).
Unless your Order Terms say otherwise, Subscriptions automatically renew for the same term at the then-current rate unless canceled before renewal.
You may cancel your Subscription through your account settings (if available) or by contacting support at accounts@tigerleads.ai . Unless stated otherwise in your Order Terms, cancellation takes effect at the end of your current billing period, and you will retain access until then.
Unless required by law or explicitly stated in your Order Terms, all fees are non-refundable, and we do not provide refunds or credits for partial periods, unused access, or unused Credits.
TigerLeads may offer a credit system ("Credits") that can be used to access certain lead deliveries, features, or usage-based components of the Service.
Credits:
have no cash value;
are non-transferable;
may not be resold, assigned, or sublicensed; and
may only be used within the Service as permitted by your Subscription.
Credits roll over while your Subscription remains active and in good standing (i.e., not canceled, expired, or terminated, and not delinquent on payment), unless your Order Terms specify a maximum cap or other limitation.
If your Subscription expires, is canceled, is deleted, or is terminated and you do not renew, then all remaining Credits will expire and be forfeited 30 days after the end of your last active Subscription period. If you renew/reactivate within that 30-day window, TigerLeads may (but is not required to) restore remaining Credits, unless prohibited by your plan rules or Order Terms.
We may suspend, revoke, or void Credits if we reasonably believe they were obtained or used through fraud, abuse, or violation of these Terms.
If your plan or checkout displays a "First-purchase bonus," it means a one-time promotional credit grant tied to the account's first successful paid transaction (not merely account creation). The amount may vary by plan or offer and, unless stated otherwise in Order Terms, does not carry cash value, is non-transferable, and is governed by the same forfeiture and account-standing rules as other bonus balances.
If your plan displays a "Stay Active bonus" (for example, 30 credits), that grant is conditional on continuous active paid standing under your Subscription and may stop, reset, or be forfeited if your Subscription is canceled, terminated, or materially delinquent. Any displayed amount or cadence is informational unless and until confirmed in Order Terms or your account billing terms.
"Bonus credits" are reserve credits (for example, 50 credits on certain plans) that may roll while your Subscription remains active; unless stated otherwise in Order Terms, bonus balances are generally consumed after monthly plan credits and are not redeemable for cash, not transferable, and not refundable.
If your plan displays a "Boost Pack" (for example, 100 credits and an additional seat), that package applies only to plans and accounts where it is explicitly listed at checkout or in Order Terms; seat additions and bonus-credit treatment persist only while the qualifying Subscription remains active and are removed or adjusted upon downgrade, cancellation, or termination as specified in account and Order Terms.
Leads and insights may be delivered through the dashboard, exports, email notifications, webhooks, or other methods supported by the Service.
Unless expressly stated in writing in your Order Terms, leads are non-exclusive and may be provided to multiple Customers.
TigerLeads does not guarantee:
that any lead is reachable, accurate, complete, current, or actionable;
that any permit will proceed to construction;
any minimum number of leads;
or any revenue or business outcomes.
You agree not to, and not to permit others to:
Use the Service for unlawful, harmful, fraudulent, or deceptive purposes.
Misrepresent your identity, company, licensing status, or affiliation.
Harass, threaten, discriminate, or violate others' rights.
Send spam or violate telemarketing, email marketing, or privacy laws.
Copy, scrape, harvest, crawl, or download Service content using automated means (bots/robots/scrapers), except as explicitly permitted by TigerLeads in writing.
Reverse engineer, decompile, or attempt to derive source code or underlying systems (except where prohibited by law).
Resell, distribute, publish, or make available leads/data from the Service to third parties outside your organization, except to your employees/contractors who must use it solely for your internal business and are bound by confidentiality and use restrictions.
Use the Service to build, train, or enhance a competing dataset, product, or service.
Interfere with the Service, bypass access controls, or attempt unauthorized access to accounts or systems.
Fail to honor opt-out or do-not-contact requests you receive from prospects.
We may monitor usage to maintain Service integrity, enforce these Terms, and prevent abuse.
You are solely responsible for how you contact prospects and for compliance with all applicable laws and rules, including (where applicable) the TCPA, state telemarketing laws, CAN-SPAM, and privacy/consumer protection laws. You are responsible for obtaining any required consents and honoring opt-outs and do-not-call/do-not-contact requests.
Do-Not-Contact Handling Policy. The TigerLeads.ai Do-Not-Contact Handling Policy is incorporated into these Terms by reference as Addendum A. If you receive a do-not-contact request from a prospect, you agree to honor it and to record it within the Service (if available) or submit it to
TigerLeads as described in Addendum A. TigerLeads does not provide legal advice and does not guarantee that any outreach method is lawful for your situation.
You may provide data, filters, tags, notes, uploads, lists, and other information to the Service ("Customer Content"). You represent that you have all necessary rights and permissions to provide Customer Content. You grant TigerLeads a non-exclusive, worldwide license to host, use, process, reproduce, and display Customer Content only as needed to provide, maintain, and improve the Service and as described in our Privacy Policy.
Third-Party ServicesThe Service may incorporate information from public records and third-party sources. These sources may be delayed, incomplete, corrected, or changed over time. TigerLeads is not responsible for third-party outages, inaccuracies, omissions, or changes. If the Service integrates with third-party tools (e.g., CRM systems), your use of those tools is governed by their terms, and TigerLeads is not responsible for those third parties' acts or omissions.
TigerLeads and its licensors own all rights in the Service, including software, interfaces, branding, and aggregated or de-identified analytics derived from operation of the Service. Except for the limited access rights granted in these Terms, no rights are granted to you. You may not use TigerLeads trademarks or logos without written permission, except to identify TigerLeads as your service provider in a factual, non-misleading manner.
If you provide suggestions or feedback, you grant TigerLeads the right to use it without restriction or compensation
We may suspend or terminate your access immediately if we reasonably believe:
you breached these Terms (including Addendum A);
your use poses security, legal, or reputational risk; or
you fail to pay fees when due.
You may stop using the Service at any time. If you terminate/cancel, your access continues until the end of the then-current billing period unless your Order Terms state otherwise.
Upon termination:
your right to access the Service ends;
Credits expire as described in Section 5; and
sections that should survive (including payment obligations, IP, disclaimers, limitation of liability indemnification, and dispute resolution) will survive.
THE SERVICE (INCLUDING LEADS, DATA, AND INSIGHTS) IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, TIGERLEADS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.TigerLeads does not warrant that the Service will be uninterrupted, timely, secure, or error-free.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
TIGERLEADS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.
TIGERLEADS' TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO TIGERLEADS FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow certain limitations, so some of the above may not apply.
You will defend, indemnify, and hold harmless TigerLeads and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from or relating to:
your breach of these Terms (including Addendum A);
your outreach, marketing, or communications with prospects/leads;
your Customer Content; or
your violation of law or third-party rights.
Before starting arbitration, either party will first provide written notice of the dispute and a brief description of the claim and requested relief. The parties will attempt in good faith to resolve the dispute within 30 days after notice.
If not resolved informally, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or other applicable AAA rules), except as provided below.
CLASS ACTION WAIVER: You and TigerLeads agree that disputes will be brought only on an individual basis and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
The arbitration will take place in Florida, in the county where TigerLeads has its principal place of business, unless the parties agree otherwise. The arbitrator may allow remote proceedings (video/phone) where appropriate.
Either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction to prevent unauthorized access, misuse, security breaches, or infringement of intellectual property rights, without waiving arbitration for the underlying dispute.
The arbitrator may award attorneys' fees and costs to the prevailing party if permitted by applicable law or if the arbitrator determines such an award is appropriate under the circumstances.
These Terms are governed by the laws of the State of Florida, excluding its conflict-of-law rules.
We may update the Service and these Terms from time to time. We will provide notice in a reasonable manner (such as by posting updated Terms in the Service or via email). Updates apply prospectively as of the stated effective date. Your continued use after changes become effective constitutes acceptance.
Our collection and use of information is described in our Privacy Policy, which is incorporated by reference.
Questions about these Terms or the Service:
Support: accounts@tigerleads.ai
Company: Alliance Data Solutions LLC (d/b/a TigerLeads.ai)
Address: 712 N Pine Ave., Suite #B
Green Cove Springs, FL 32043.
This Do-Not-Contact Handling Policy (the "DNC Policy") explains how Customers should handle "do-not-contact" requests received from prospects and how TigerLeads.ai processes DNC signals within the Service. This DNC Policy is incorporated into the Terms of Service by reference.
You are solely responsible for complying with applicable laws and rules governing outreach, including (where applicable) the TCPA, state telemarketing laws, CAN-SPAM, and other privacy/consumer protection requirements. This includes obtaining any required consents and honoring opt-out or do-not-contact requests.
TigerLeads.ai does not provide legal advice and does not guarantee that any outreach method is lawful.
A "Do-Not-Contact" request may include:
"Stop calling/texting/emailing me," "unsubscribe," "remove me," or similar wording;
written requests (email, form submission, letter);
verbal requests communicated by phone; or
opt-out mechanisms offered by your outreach tools
If a prospect requests not to be contacted, you should treat that request as applying to th channel used and, as a best practice, all channels unless the prospect states otherwise.
Matching Limitations: suppression depends on matching identifiers (like phone/email). If future public records contain different identifiers, suppression may not catch them.
Project vs. Person: some leads reference a project/property rather than a specific individual. A different contact later associated with the same project may not be suppressed.
Maintain Your Own DNC Lists: TigerLeads' DNC tools are convenience features. You should maintain and honor your own internal DNC lists across your CRM and outreach systems.
Timing: suppression may not be instantaneous. You remain responsible for ensuring you do not contact someone after receiving a DNC request.
If you send marketing emails, you must include required unsubscribe mechanisms (where applicable), process unsubscribe requests promptly, and avoid further marketing emails to unsubscribed recipients (except as permitted for transactional messages).
If you send texts, you should honor common opt-out keywords like "STOP" and ensure your texting system processes opt-outs properly.
You may not use, upload/mark data you do not have the right to use or to violate laws/rights. TigerLeads may suspend or terminate accounts that misuse the Service or repeatedly fail to honor DNC requests, as permitted by the Terms.
Customer Support: accounts@tigerleads.ai
